MOHD SALLEH, Mohammad Zaim; MAT SAID, Aini. FACTORS INFLUENCING CONSUMER DISSATISFACTION IN THE SERVICE INDUSTRY: A REVIEW . Jurnal Pengguna Malaysia, [S. l.], v. 19, p. 69–85, 2024. Disponível em: https://jpmjurnal.com/jpm/article/view/214. Acesso em: 14 oct. 2026.