Ruslan NR, Peck-Leong Tan, Mohd Rasip NAA, Ahamad Termuzi NI. CUSTOMER SATISFACTION ON ONLINE PURCHASES: A CASE STUDY OF LOTUS’S MALAYSIA (TESCO). jpm [Internet]. 2024 Sep. 9 [cited 2026 Jun. 24];39(1):23-42. Available from: https://jpmjurnal.com/jpm/article/view/29