CONSUMER PROTECTION IN THE AVIATION INDUSTRY IN MALAYSIA

Abstract

The aviation industry is one of the most essential transportation networks for consumers by connecting passengers and carrying goods by air all over the world. An airport plays the role as a connector and service provider to airlines and aviation consumers in the aviation industry. The word aviation was taken from Latin word ‘avis’ means bird in coordinate with all that deals with flying in the air.
The airport functions as a service provider for airport consumers numbering up to 99,800 passengers per week in ground handling, cargo handling, inflight catering, aircraft maintenance and air freight services. Ground handling services includes handling passengers in check-in services, special care services for disabled passengers, passengers boarding bridge and baggage services. The cargo handling services are in charge of handling 3,600 tons of cargo per week including import, export, transfer, express, break bulk, HALAL cargo and special cargo. Besides that, airports also provide services in terms of safety by doing aircraft maintenance of up to 400 flights per week. Other than that, airports also provides air freight services of delivering cargo up to the maximum capacity of 18.5 tons of cargo to various destinations (KL Airport Services, 2017).